TELFAR

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We accept all major debit and credit cards. We also offer the option to pay in 4 with Klarna*. *CA resident loans made or arranged pursuant to a California Financing Law license.

What payment methods do you accept?

General Questions

When do you restock?

What colors do you restock?

How many bags can I purchase at one time?

How are your products sized?

What is Bag Security Program (BSP)?

When is Bag Security Program (BSP)?

Do you sell gift cards?

Is there a number I can call?

Can I pick up my items from the warehouse?

Can I change my address?

Can I change my address to another country?

Do you ship to P.O. boxes?

When is my order shipping?

I ordered the wrong size, can I change it before it ships?

I need my order soon, do you offer priority shipping?

I’m sending this order as a gift, do you provide gift receipts?

My package never arrived, what do I do?

Why do I have to sign an affidavit?

Are you shipping packages with Signature Required?

Shipping

How can I return my order?

Why can’t I return my bag?

I returned an item, when can I expect my refund?

Can I cancel my order?

Why was my order canceled?

Returns

What are the Shopping Bags made of?

How come the fur on my UGG product isn’t as curly as the one on the site?

My bag arrived folded and there’s a crease in the back and sides because of it, what do I do?

Fabric Composition

I believe my item is defective, what do I do?

Do you offer repair or cleaning services?

What are the care instructions for my Shopping Bag?

What are the care instructions for my Braided T-Shirt Bag

What are the care instructions for my Leather Carry or Suede Carry?

What are the care instructions for my Modular Shoes?

What are the care instructions for my Wilsons Leather item?

What are the care instructions for my Wallet?

What are the care instructions for my Utility Bag?

What are the care instructions for my Plastic Bag?

What are the care instructions for my Denim Item?

What are the care instructions for my Tie Bag?

What are the care instructions for my Gemerald or Mirror Shopper?

What are the care instructions for my Fleece Shopper?

What are the care instructions for my Heather or Camo Heather Shopper?

What are the care instructions for my FLASH bag?

What are the care instructions for my Paper or Foil Shopping Bag?

What are the care instructions for my Sequin Shopper?

What are the care instructions for my Glitter item?

What are the care instructions for my Dumpling Bag?

What are the care instructions for my Melissa item?

What are the care instructions specifically for UGG Bags?

What are the care instructions for the Embossed Apparel?

What are the care instructions for my Eastpak Bag?

What are the care instructions for my Jewelry?

What are the care instructions for my Logo Belt?

What are the care instructions for my Puff Bag?

Product Care

Is there a way I can tell if the TELFAR bag someone sold me is fake?

Is there a warranty for your bags?

Do you offer customization services for your bags?

Is the fur used on UGG products real?

Authentication

What payment methods do you accept?Updated 9 months ago