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Is there a way I can tell if the TELFAR bag someone sold me is fake?

We can’t authenticate any bag not sold directly from us. Wait for the drop or Bag Security Program!

Is there a warranty for your bags?

No, we don’t provide warranty for our bags. We can only assist if the item arrived damaged.

Do you offer customization services for your bags?

No, at this time we don’t offer customization services.

Is the fur used on UGG products real?

Our UGG bags are made with genuine suede and shearling. There is a big variation in the density and texture of these materials from piece to piece, that is the nature of the material. Because the material is natural fur, each bag is going to look dif

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