TELFAR

<p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Orders vary in processing time. <a href="https://telfar.net/pages/shipping" style="box-sizing: border-box; border-width: 0px 0px 1px; border-style: solid; border-top-color: rgb(226, 232, 240); border-right-color: rgb(226, 232, 240); border-bottom-color: initial; border-left-color: rgb(226, 232, 240); background-color: transparent; color: rgb(51, 51, 51); text-decoration: none; padding-bottom: 2px;" title="Delivery Windows">Click here</a> to review our delivery windows page for information on shipping status.</span></p>

Orders vary in processing time. Click here to review our delivery windows page for information on shipping status.

When is my order shipping?

Shipping

When do you restock?

What colors do you restock?

How many bags can I purchase at one time?

How are your products sized?

What is Bag Security Program (BSP)?

When is Bag Security Program (BSP)?

Do you sell gift cards?

What payment methods do you accept?

Is there a number I can call?

General Questions

Can I pick up my items from the warehouse?

Can I change my address?

Can I change my address to another country?

Do you ship to P.O. boxes?

I ordered the wrong size, can I change it before it ships?

I need my order soon, do you offer priority shipping?

I’m sending this order as a gift, do you provide gift receipts?

My package never arrived, what do I do?

Why do I have to sign an affidavit?

Are you shipping packages with Signature Required?

How can I return my order?

Why can’t I return my bag?

I returned an item, when can I expect my refund?

Can I cancel my order?

Why was my order canceled?

Returns

What are the Shopping Bags made of?

How come the fur on my UGG product isn’t as curly as the one on the site?

My bag arrived folded and there’s a crease in the back and sides because of it, what do I do?

Fabric Composition

I believe my item is defective, what do I do?

Do you offer repair or cleaning services?

What are the care instructions for my Gemerald or Mirror Shopper?

What are the care instructions for my Shopping Bag?

What are the care instructions for the Suede Carry?

What are the care instructions for my Fleece Shopper?

What are the care instructions for my Wilsons Leather item?

What are the care instructions for my Wallet?

What are the care instructions for my Denim Item?

What are the care instructions for my Tie Bag?

What are the care instructions for my Heather or Camo Heather Shopper?

What are the care instructions for my Paper or Foil Shopping Bag?

What are the care instructions for my FLASH bag?

What are the care instructions for my Plastic Bag?

What are the care instructions for my Sequin Shopper?

What are the care instructions for my Glitter item?

What are the care instructions for my Dumpling Bag?

What are the care instructions for my Melissa item?

What are the care instructions for my Eastpak Bag?

What are the care instructions for my Jewelry?

What are the care instructions specifically for UGG Bags?

What are the care instructions for my Puff Bag?

What are the care instructions for my Logo Belt?

What are the care instructions for the Embossed Apparel?

Product Care

Is there a way I can tell if the TELFAR bag someone sold me is fake?

Is there a warranty for your bags?

Do you offer customization services for your bags?

Is the fur used on UGG products real?

Authentication

When is my order shipping?Updated 10 days ago